- Which company are the packages shipped through?
We ship the packages through USPS (United States Postal Services), UPS and DHL. We ship domestically and internationally.
- What is the shipping process?
Once your order is placed, please allow 2 business days for processing of your order. Please allow 24 hours for tracking information to upload in the system.
- How long does shipping take?
Domestic shipping takes approximately 2-10 business days. International shipping takes 7-21 business days.
- What do I do if I am dissatisfied with my product?
If you are dissatisfied with you products, please send an email to email@example.com with your order number and what product you are dissatisfied with.
- What is the refund policy?
We provide a refund for a product that you are dissatisfied within 7 days of purchase.
- Where is the company located?
We are located in Fayetteville, NC.
- What do I do if a product is sold out?
Unfortunately we do not have specific restock dates. You may sign up for restock notifications on the website.
- Where can I buy your products?
We only sell products at royalsessence.com. We do not have a storefront location where products are sold.
- What products are suitable for use on babies?
All products are safe for infants, except the eczema wash which is recommended for ages 1 year old and up.
- Can I add products on to my order once it is completed?
Unfortunately, we are not able to add products to the order once it is completed.
- What is the best way to contact you?
The best way to contact us is via email to firstname.lastname@example.org or via DM on Instagram @royals_essence
12. Return Policies
It will be customers responsibility to pay the return shipping on unwanted and unused products within 7 days of purchase date.
13. Wrong address & Duty fee ( International )
You will be charged for shipping if we try to deliver you package more than twice due to duty fee or missing your delivery (twice)